Cancellation & Refund Policy

We understand that plans can change. You may cancel your booking through your account dashboard or by contacting us directly. Refunds are processed based on the following schedule:

To cancel a booking:

1. Log in to your account on our website
2. Go to "My Bookings" in your dashboard
3. Find the booking you wish to cancel
4. Click "Cancel Booking" and confirm

You will receive an email confirmation of your cancellation and any applicable refund.

In rare circumstances, we may need to cancel your booking due to:

• Extreme weather conditions making facilities unsafe
• Essential maintenance or repairs
• School events or emergencies affecting access
• Other circumstances beyond our reasonable control

In all such cases, you will receive a full refund regardless of when the cancellation occurs. We will make every effort to notify you as soon as possible and offer alternative booking times where available.

If you need to change the date or time of your booking, we recommend cancelling your existing booking (subject to the refund policy above) and making a new booking for your preferred time.

For bookings cancelled less than 12 hours in advance, you may transfer your booking to another person by contacting us with their details.

Refunds are processed through Stripe, our payment provider, and will be returned to your original payment method. Please allow:

• Debit cards: 5-10 business days
• Credit cards: 5-10 business days (may vary by card issuer)

If you have not received your refund within 14 days, please contact us.