Olibee

1. Introduction

Olibee Sports Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our booking platform and facilities. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

Olibee Sports Ltd

Higher Blandford Road

Broadstone, Dorset

BH18 9BG

3. Information We Collect

We collect the following types of personal data:

Identity Data: Name, email address
Contact Data: Email address, phone number (optional)
Booking Data: Facility booked, date, time, duration
Payment Data: Payment details are processed securely by Stripe and we do not store your full card details
Technical Data: IP address, browser type, device information

4. How We Use Your Data

We use your personal data for the following purposes:

To process and manage your bookings
To send booking confirmations and reminders
To process payments through our payment provider (Stripe)
To respond to your enquiries
To improve our services and website
To comply with legal obligations

5. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: Processing necessary to fulfil your booking
Legitimate Interests: To improve our services and communicate with you
Legal Obligation: To comply with applicable laws and regulations

6. Data Sharing

We may share your data with:

Stripe: Our payment processor, for secure payment handling
Email Service Providers: To send booking confirmations
Legal Authorities: When required by law

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for 6 years for tax and accounting purposes.

8. Your Rights

Under UK GDPR, you have the following rights:

Right of Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data in certain circumstances
Right to Restrict Processing: Request limitation of processing
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website uses essential cookies to enable core functionality such as user authentication and booking sessions. These cookies are necessary for the website to function and cannot be disabled. We do not use advertising or tracking cookies.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment data is processed securely by Stripe, which is PCI DSS compliant.

11. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. Visit ico.org.uk for more information.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Privacy Policy